Which outcome is NOT a benefit of effective customer management in a support center?

Effective customer management in a support center plays a crucial role in ensuring a positive experience for users and optimizing the overall function of the support team. One of the key outcomes of successful customer management is increased customer satisfaction. By understanding and addressing customer needs and providing timely resolutions to their issues, support centers can enhance the overall experience for users, leading to higher satisfaction levels.

Additionally, effective customer management leads to faster incident resolution times. When support staff are trained to handle customer interactions efficiently, they can resolve issues more quickly, which helps in alleviating customer frustration and enhances the perception of the support center.

Moreover, enhanced support center productivity is another important benefit of effective customer management. By streamlining processes and improving communication between customers and support staff, teams can handle more issues in less time, allowing for better use of resources.

The aspect that is not a benefit of effective customer management is decreased customer engagement. In fact, effective customer management generally leads to enhanced engagement, as customers feel more valued and supported when their issues are addressed in a timely and empathetic manner. Therefore, decreased customer engagement is not in line with the positive outcomes expected from a well-managed support center.