Which framework is used for IT Service Management?

The framework commonly used for IT Service Management (ITSM) is ITIL, which stands for Information Technology Infrastructure Library. ITIL provides a set of best practices for delivering high-quality IT services and includes guidance on processes, functions, and roles that help organizations improve service delivery, manage their IT resources more effectively, and enhance overall customer satisfaction.

ITIL focuses on aligning IT services with the needs of the business and emphasizes delivering value through a well-defined service lifecycle. This lifecycle approach helps organizations implement change efficiently while minimizing disruption to services.

While ISO standards also relate to quality management and can complement ITSM practices, and frameworks like COBIT provide governance and management objectives for IT, ITIL specifically addresses the operational aspects and processes required for effective IT service management. Agile, on the other hand, is a set of principles for software development and project management, rather than a comprehensive framework for managing IT services. Thus, ITIL is the most appropriate and recognized framework for IT service management in this context.