What term refers to the legal contract with third parties providing support to an organization?

The term that accurately refers to the legal contract with third parties providing support to an organization is known as a Service Level Agreement (SLA). An SLA outlines the expected level of service that the service provider must deliver, including the quality, availability, and responsibilities tied to the service. It serves to define clear expectations and provides a basis for accountability between the parties involved.

In the context of support services, the SLA typically includes important parameters such as response times, issue resolution timelines, and performance metrics. This ensures that both the organization receiving the support and the third-party provider have a mutual understanding of what is expected and the repercussions for not meeting those expectations.

The other terms do not accurately capture the essence of this specific contractual arrangement. An Underpinning Contract, while related to the support services, refers to agreements necessary for the delivery of services but does not specifically denote the service expectations like an SLA does. Support Framework and Service Management Plan are broader concepts that may encompass multiple agreements and processes but do not specifically refer to a contract with third parties.