What term is used for an incident reported directly to the Desktop Support Technician while on-site?

The term "Drive-by" refers to an incident that is reported directly to the Desktop Support Technician while they are physically present on-site. This typically occurs in environments where technicians are available to provide real-time support, such as in an office or workplace. When a user approaches a technician with an issue they are experiencing, it is considered a "drive-by" because the user is essentially stopping by to seek immediate assistance without a prior appointment or scheduled ticket.

This term is particularly relevant in help desk scenarios because it emphasizes the spontaneous nature of the interaction and the immediate resolution that can often be provided, as opposed to incidents that are reported through formal channels such as a ticketing system or scheduled maintenance sessions. Understanding this terminology helps distinguish between different types of support interactions, which can be critical for effective communication and workflow in IT support roles.