What term describes an incident with a known root cause and identified workaround?

The term that describes an incident with a known root cause and identified workaround is known as a "Known Error." In IT service management, a known error is a problem that has been analyzed and for which the root cause has been identified. Additionally, there is a documented workaround to alleviate the impact of the incident until a permanent solution is implemented. This classification helps support teams prioritize and handle issues that they can resolve more quickly through established workarounds rather than addressing the underlying problem immediately.

In contrast, resolving an incident may imply that the issue has been completely fixed, which is not necessarily the case with a known error, as it focuses on temporarily mitigating the problem. An open incident refers to issues that have been reported but not yet resolved, lacking definitive information about the root cause or workaround. A problem report is a broader term that refers to an issue that has not yet been deemed a known error, and it may not have a clear workaround or solution at that moment.