What should you do if a user reports they cannot connect to the internet?

When a user reports they cannot connect to the internet, the most effective initial step is to check their network connection settings and troubleshoot. This approach allows you to identify the problem more directly by examining the configuration of their network settings.

By checking the network connection settings, you can determine whether the issue lies with incorrect settings such as static IP configurations, whether they are connected to the correct network, or if there are issues with their Wi-Fi authentication. After verifying these settings, you can perform some troubleshooting steps, such as running a network diagnosis or checking for any error messages.

This method is more targeted than simply restarting the computer and checking the router, as it focuses on the user’s specific configuration. Additionally, replacing the network cable might only be necessary if a physical connection issue is suspected, and installing new drivers is generally a more complex intervention reserved for when software compatibility is suspected to be the issue. Starting with the user's settings is a more streamlined and efficient way to address connectivity problems.