What should a Desktop Support Technician utilize to create a collaborative environment with customers?

Utilizing words like "we" and "us" fosters a sense of teamwork and collaboration between the Desktop Support Technician and the customer. This approach emphasizes partnership, suggesting that both parties are working together towards a common goal—resolving an issue or improving the user's experience. By using inclusive language, the technician builds rapport, making the customer feel valued and involved in the problem-solving process.

This collaborative language invites open communication and encourages the customer to share their concerns and insights, which can lead to more effective troubleshooting and solutions. It also helps to create a more positive interaction, as customers are likely to feel more comfortable and engaged when spoken to as a partner rather than just a recipient of technical support.