What is typically the first step when troubleshooting a device that won't power on?

Prepare for the HDI Desktop Support Technician Exam. Enhance your skills with flashcards and multiple-choice questions. Each question comes with in-depth explanations. Get ready to ace your exam!

When troubleshooting a device that won't power on, the first and most logical step is to check the power cable and connections. This is crucial because many power-related issues stem from simple connectivity problems, such as a loose or damaged power cable or an unplugged power source. Ensuring that the device is receiving power is foundational before considering other more complex solutions, as these require the device to be powered on in the first place.

Checking for updates, reinstalling the operating system, or running diagnostic tests are all actions that assume the device has power and is operational to some extent. If a device won’t turn on at all, it’s essential to confirm that basic power connectivity is intact first. Once you establish that the device has power, you can then proceed to more advanced troubleshooting steps if the device still does not function correctly.

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