What is the primary goal of Release Management in desktop support?

The primary goal of Release Management in desktop support is to protect the live environment. This process involves coordinating and managing the installation of software updates, patches, and new releases in a way that minimizes disruptions to users and maintains system integrity. By carefully planning and executing releases, organizations ensure that the live environment remains stable and secure, preventing potential issues that could arise from poorly managed updates or changes.

Release Management also incorporates risk management strategies, testing procedures, and rollback plans to safeguard the operational environment. This focus on protection is critical because even minor updates can lead to unforeseen complications, which is why proper management is crucial to maintain overall reliability in desktop environments.