What is the primary goal of problem management?

The primary goal of problem management is to minimize the adverse impact of incidents on the business. This involves identifying, analyzing, and addressing the root causes of incidents to prevent future occurrences and reduce the overall disruption to services. By focusing on resolving underlying issues rather than just addressing symptoms, problem management aims to enhance service quality and reliability, ultimately benefiting the organization as a whole.

While implementing new software solutions, increasing profit levels, and improving staff morale are important in different contexts, they do not specifically address the immediate goal of problem management. The focus of this discipline is on understanding and mitigating issues that affect service delivery, therefore ensuring a smoother operational environment and reducing the frequency and impact of incidents.