What is the main goal of implementing Best Practices in service management?

Implementing Best Practices in service management primarily aims to achieve better business results through proven practices. This approach is founded on the idea that by adopting methods and processes that have been tested and proven effective, organizations can enhance their efficiency and effectiveness.

Best Practices provide a framework for consistency and quality in service delivery. By relying on established methodologies, organizations can reduce variability, minimize errors, and optimize processes. This ultimately leads to improved service quality, heightened customer satisfaction, and increased operational performance—key indicators of successful business outcomes.

While improving personal productivity, standardizing employee operations, and facilitating remote working solutions are important considerations in service management, they are typically seen as components or by-products of a broader focus on achieving superior business results. The overarching goal remains to leverage proven practices to drive success across the organization.