What is primarily focused on delivering and supporting services in operation?

Prepare for the HDI Desktop Support Technician Exam. Enhance your skills with flashcards and multiple-choice questions. Each question comes with in-depth explanations. Get ready to ace your exam!

The correct choice highlights the core function of Service Operation within the framework of IT service management. Service Operation primarily focuses on ensuring that services are delivered according to agreed-upon performance levels, as well as managing the ongoing delivery of those services. Its key objectives include the effective and efficient execution of operational tasks, incident resolution, and handling service requests, all of which are essential for maintaining service quality and ensuring customer satisfaction.

In contrast, other options like Service Design and Service Level Management focus on the planning and structuring of services before they are implemented. Service Design is concerned with creating services that meet business needs, while Service Level Management involves negotiating service level agreements and monitoring service performance against those agreements. The Service Catalog represents a collection of all live services, detailing their offerings, but does not encompass the actual delivery and operational support of those services. Therefore, the emphasis on ongoing service delivery and support makes Service Operation the correct focus in this context.

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