What is defined as a documented set of steps required to produce a desired result?

The term "procedure" refers to a documented set of steps that must be followed in order to achieve a specific outcome. Procedures provide clear instructions and ensure consistency in performing tasks, making them essential in a variety of fields, including desktop support. By outlining the necessary actions to produce a desired result, procedures help maintain quality and efficiency, while also serving as a reference for individuals who may need to perform the task in the future.

In contrast, a process describes a series of actions or steps taken to achieve a particular end but may not always be documented in a detailed, step-by-step manner as a procedure is. Guidelines, on the other hand, provide recommended practices but do not represent mandatory steps, allowing for some flexibility in interpretation. Protocols often dictate specific rules and standards to be followed, typically in relation to security or technical operations, but may not necessarily provide the step-by-step instructions characteristic of a procedure.