What is a key feature of a successful operational level agreement?

A successful operational level agreement (OLA) is essential for ensuring effective collaboration and clarity among internal support groups within an organization. The correct choice highlights that a key feature of an OLA is its focus on clearly describing the responsibilities and expectations between these internal support teams. This clarity helps to establish accountability and ensures that each party understands their roles in delivering effective service and support.

By outlining specific responsibilities, OLAs facilitate better coordination and workflow among support teams, ultimately leading to improved service delivery to end-users. Clear definitions help prevent misunderstandings and provide a basis for measuring performance, which is crucial for maintaining quality and efficiency in operational processes.

In contrast, focusing solely on financial aspects, allowing for vague interpretations, or eliminating communication undermine the very purpose of an OLA by removing essential clarity, accountability, and collaboration. A successful OLA, therefore, is characterized by clear and precise definitions of responsibilities that enhance communication and operational effectiveness.