What does the term "Repeat Dispatch per DST" refer to in incident management?

The term "Repeat Dispatch per DST" in incident management specifically refers to the number of visits or interventions required by a technician after an incident has already been closed. This metric is important because it helps organizations track instances where an issue was not fully resolved during the initial support interaction, leading to the need for further visits.

Monitoring repeat dispatches is vital for understanding the effectiveness of the support process and identifying areas where the resolution process may need improvement. High numbers in this category can indicate persistent problems or deficiencies in the support offered during the first intervention.

While other options touch on relevant aspects of incident management, they do not accurately capture the essence of what "Repeat Dispatch per DST" measures. This metric focuses on repeat engagements specifically related to previously closed incidents, making it a key performance indicator (KPI) for assessing the quality of incident resolution in desktop support activities.