What does the term 'Change' refer to in service management?

The term 'Change' in service management is defined as the addition, modification, or elimination of an authorized service. This definition emphasizes the structured and controlled process characteristic of change management within an IT service management framework.

In this context, 'Change' refers to any alterations in a service that are managed to minimize disruption and risks while ensuring that the service continues to meet business requirements. This includes introducing new features, altering existing functionalities, or retiring services that no longer provide value.

The focus on authorization signifies that not just any modification is considered a change. It must go through an appropriate change management process to assess its potential impact, required resources, and implications for service quality and continuity. This ensures that every change is planned, communicated, and executed with proper oversight, maintaining service integrity and reliability.

The other choices reflect aspects of business processes but do not encapsulate the comprehensive and authorized nature of a 'Change' in service management as described.